No excuse for Rhode Island MEDICAID to be inefficient and understaffed

There is no excuse for Rhode Island MEDICAID to be inefficient and understaffed. The MONEY is there to put a smile on the face of MEDICAID workers. My recent experience of applying for RI MEDICAID with the help of my brother Steve's computer skills : [ I [ brother Steve ] was on the phone with the Health Source RI for the past hour after being on hold for 35 minutes. When I did finally got connected and actually spoke to someone they, after putting me on hold again, came back and apologized that the system " is showing no data under your name " , even after I gave them all your reference numbers and the case number I was provided. So the guy at Health Source RI connected me to the RI DHS but I was told that "call volume is high at this time " and would not take my call– and to try calling again . But I did check your online account and everything still seems okay with your status for Medicaid.] NOTE : Brother Steve was trying to get information on my MEDICAID application status . Are not Rhode senior citizens already on Social Security and MEDICARE but in need of additional MEDICAID entitled to a little more RESPECT ? Making itself often INACCESSIBLE is one way for any state agency to DENY help to people