Another " My MEDICAID " update from brother Steve

Another UPDATE from brother Steve : [ Hi Ron, Hope all is well! I've been on the phone with Medicaid (DHS) and HealthSource RI since 10:45 am. Talked to 3 people so far. All useless and clueless! And all referred me to another "appropriate department. I've been on hold for Medicaid now since 12:20 – going on 2 hours more. Just amazing!!! More amazing is that I consider myself a fairly good and clear communicator, especially when dealing with bureaucracies . . . but this experience has been extremely non-productive. My experience back in December was much better. So I'm personally noticing a clear shift in "attitude" from these agencies!!! Just wanted to let you know that I haven't dropped the ball. I'm now taking my phone upstairs now to grab some lunch (while they have me on hold and listening to an incessant loop of irritating "calm-down" music. Couldn't they at least play some Mozart or Beethoven?!? LOL! Talk soon! Steve ]