Even in Rhode Island there seems to be a decline in the quality of Public Housing management and perceived rudeness in office staffs, lack of courtesy on the phone with residents with some complaint or concern. At Randal Manor , under the Cranston Housing Authority , a resident talked to me yesterday about deteriorating conditions and some negligence here. For example , there has been no mail delivery at 175 Mathewson St. for weeks . The mail boxes needed to be replaced ( mine could not be secured ) but the owners of these new mail boxes have no keys yet to open and close them. Calling the office about this problem was frustrating for my resident neighbor. Cranston Housing Authority employees seemed to have forgotten common courtesy. What about the top management ? Must we call Cranston City Hall ?