Dastardly computers or human error at DHS ?

Date: Tue, Oct 16, 2018 at 5:41 PM
Subject: All ok but just a note for reporting on DHS
To: <tmooney@providencejournal.com>

         Hi Tom. Right after I got the good news phone call from DHS from 401-415-8597 at 3:02 pm I got another call from DHS ( October 16 ) at 401-415-8597 at 3:55 pm contradicting the first call and saying that I was only owed $20 in SNAP benefits . Then she seemed to hang up on me. BUT later the second caller called me back thinking  I had hung up on HER . Anyway she then CONFIRMED the first very polite caller who talked about their dastardly computer system . The second caller attributed the error to HUMAN mistake : YES in block instead of NO on the question of heat and electricity  bills . The second caller definitely states that my $192 in benefits was restored.

                       God help all the others who have to deal with ADVANCED computer technology or just bureaucratic idiocy.

     I am still not sure what I will get in SNAP funds on  November 1 .   Looks POSITIVE for now .

                                                                                                                                                                                                                  Thank you again, Ron Ruggieri, Randall Manor, B216, Cranston

RI ACLU hot line will take complaints about food ... - Providence Journal

www.providencejournal.com/.../ri-aclu-hot-line-will-take-complaints-about-food-stam...

1. Cached

Nov 16, 2017 - The ACLU hot line is only for those having problems with SNAP benefit application processing. It cannot take information on other problems ...